POLICY ON RETURNS AND EXCHANGES AT RUDRAKSHA NEPAL

1. Email us about the reason for returning the products. Customer and Seller should discuss about return and if it has to return, seller should accept it.
2. 
   Pack all the items in the original packing or any secure packaging box.
3. 
   Go to your choice of parcel company and pay the parcel charge by yourself (This parcel charge you have to pay).
4. 
   Send the parcel to this address:
   Rudraksha Nepal
   3-21 Peninsula Shopping Ctr
   3 Coleman St., Singapore-179804
   Ph No: +65-88112023
5. After you have sent the parcel, please inform us by sending an email to rudrakshanepal.com@gmail.com.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 7 (seven) calendar days from the moment of receiving those items from the Seller. The items can be returned if their properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must email the seller and after seller-customer mutual understanding of Return is finalized.

Rules on Returning and Exchanging Items with Discovered Defects

Customers have the right to refuse to take Items and ask for a money refund. In this case, the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

Once we receive the products back from you, then only the item amount will be refunded. Shipping charges you paid will not be refunded. After 7 days of receiving the items by you, we will not take back the items.

Our return and refund policy is described above.